Net Promoter Score

Net Promoter Score, Excellent, 75

TextMyGov Receives Excellent Net Promoter Score of 75

At TextMyGov, we proudly announce our excellent Net Promoter Score (NPS) of 75! This remarkable achievement reflects our unwavering commitment to providing our clients with the best communication service.

Since 2019, TextMyGov has been a premier smart texting service for distinguished municipalities nationwide. Our service facilitates smooth communication between local governments and their constituents, fostering enhanced community engagement. It allows users to access information, report issues, and receive crucial alerts, solidifying our reputation as a trusted communication industry leader. We prioritize customer satisfaction and continually strive to deliver outstanding support and service.

We've conducted detailed surveys for hundreds of our clients to gain invaluable insight and ensure their satisfaction. With an impressive score of 75, our customers overwhelmingly agree.

Here is what some of them had to say:

"I like that it directs citizens to our website for answers to their questions. Many citizens don’t realize we have the information available to them on the website.”- Pamela from Iowa

"It is giving me a valuable application for my voter to get election information at their fingertips 24/7 because we don’t have an interactive website."- Julian from South Carolina

"My favorite feature is the ability to send text notifications. It has been incredibly helpful to communicate with constituents about road improvement projects and large events."- Erin from Alabama

"The various options for interaction communication push notification, direct texting, and the prompt features to connect the public with the staff."- Veronica from Florida

"Extremely helpful and very thorough in their explanations. Very professional."- Wayne from Alabama

"The streamlined ability to send notifications to relevant groups."- Matthew from Maryland

"I think it will be a great addition to the county, as it will help site visitors more easily access the resources they are looking for on our website."- Michelle from Tennessee

What exactly is a Net Promoter Score?

In brief, A Net Promoter Score (NPS), crafted by Bain & CO, is a metric used to gauge customer satisfaction, willingness to advocate for TextMyGov's services to other agencies, and a rating of their overall experience. The score itself spans from -100 to 100. A score above 0 is good, above 20 is favorable, above 50 is excellent, and above 80 is world-class. 

Most SAAS companies typically achieve a benchmark NPS of around 40 for comparison purposes. Therefore, we are ecstatic to receive a fantastic NPS ranking of 75. We look forward to continuing to advance in the texting industry.

As a smart texting technology company, we recognize that customer satisfaction is pivotal in delivering exceptional value and leading the communication industry. We remain committed to investing our resources in ensuring customer contentment.

Learn More

Visit and request a demo to learn how smart texting technology can boost citizen engagement and save your city/county time.

April 26, 2024
Net Promoter Score, Excellent, 75

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