REPORTING
Resident Request Management
Facilitate trust in your community by helping your residents to feel seen and heard.
Tools You Can Trust
Handling resident requests can take up a lot of time. It’s not always easy to keep everything organized in one place or to get the right departments involved quickly. Before you know it, your phone and inbox are full of questions and concerns about all kinds of issues. Even something simple, like reporting a broken street sign, can turn into days of back-and-forth messages before it’s resolved.
Make Reporting Issues as Easy as 1-2-3
What does submitting a request look like for your residents?
1.
Click a Link
Easily share a link, QR Code, or button with your residents to get started. The link will lead them to a customized form that you create.
2.
Fill out a short form with Geolocation
Choose the types of issues residents can report and what information they need to provide.
Provide maps to pinpoint the location of the issue or ask for an address. Allow residents to submit photos, descriptions, and more.
3.
Receive Status Updates
Enable automatic text notifications to keep the requester informed of project status updates. They can receive alerts when the project is started, in progress, and completed.
Seamless Community Engagement
Allow community members to submit online requests with automatic tracking. Community members simply follow a link, fill out a short form, and submit their request. Let them report issues such as:
- Potholes
- Water Main Breaks
- Animal Control Issues
- Vandalism
- Polling Issues
- Streetlight Outages
All forms are fully customizable to fit your needs.
Streamlined Workflow
Residents deserve to have tools to report problems in the community. You deserve to have efficient tools to process these issues. Manage requests seamlessly with automatic updates, maps, and controlled access for staff.
Team up with other departments to ensure requests are received, tracked, and handled without the hassle.
Built to Fit Your Department
Customize forms to meet your specific needs. Assign statuses, notify responsible parties, and track requests from one dashboard. Resident Requests can handle everything, from code enforcement to public works to election departments.
"We Want People to Report"
“Hearing complaints about them is just as tough on us as it is on our residents. Some residents are still using our old reporting system, which was discontinued over four years ago, or reporting via social media. This provides a great opportunity to make sure everyone is aware of the city’s easy-to-use TextMyGov service. We want people to report potholes — multiple potholes — every pothole they see if that’s what they want to do. Again, our crews go where they’re directed to by these requests.”
- Amanda from Iowa, City Human Resources and Communications Specialist