TextMyGov, a leading smart texting service provider for municipalities, is proud to announce a World Class Net Promoter Score (NPS) of 80. This exceptional achievement underscores the company's unwavering dedication to providing the best communication services and fostering strong, positive relationships with its clients.

Since its founding in 2019, TextMyGov has been at the forefront of revolutionizing communication between local governments and their constituents. The company's platform allows municipalities to efficiently engage with their communities through text, offering a range of services, from answering citizen questions to sending crucial alerts and managing community feedback.

This NPS of 80 is a powerful indicator of the satisfaction and trust that TextMyGov has earned from its clients across the country. For context, a score of 80 or higher is considered world-class, making TextMyGov one of the leaders in its field. Most software-as-a-service (SaaS) companies typically score around 40 on the NPS scale.

The Net Promoter Score (NPS) is a customer loyalty metric developed by Bain & Co. This metric is comprised of customer’s 1) satisfaction, 2) willingness to recommend a company’s products or services, and 3) overall experience. The score ranges from -100 to 100, with scores above 0 being considered good, scores above 50 being excellent, and scores above 80 reaching world-class status.

TextMyGov's commitment to customer satisfaction is reflected in the dedication the company has shown in developing its smart texting platform and the ongoing support it provides to municipalities. The service helps local governments streamline communication efforts, keeping constituents informed and engaged while reducing the workload of city employees. Whether it's sending road closure alerts, election information, or event updates through TextMyGov’s 91896 number, the platform ensures that communication is efficient and accessible.

In addition to its robust service offering, TextMyGov's focus on customer support has played a significant role in achieving this high NPS. Each new client is assigned a Client Relations Specialist that will guide them through the entire setup process and continue to assist them as long as they remain a client with TextMyGov. These genuine relationships create space for transparency between client and company, leading to constant developments proposed by the user themselves. Through these relationships with local government officials and TextMyGov’s constant innovation, the company remains a trusted partner to municipalities looking to improve community engagement and communication.

TextMyGov's commitment to customer satisfaction is reflected in the dedication the company has shown in developing its smart texting platform and the ongoing support it provides to municipalities. The service helps local governments streamline communication efforts, keeping constituents informed and engaged while reducing the workload of city employees. Whether it's sending road closure alerts, election information, or event updates through TextMyGov’s 91896 number, the platform ensures that communication is efficient and accessible.

As TextMyGov continues to grow and enhance its services, it remains focused on the core values that have propelled its success: innovation, customer satisfaction, and a relentless drive to bridge the gap between local governments and their constituents.

To learn more about how TextMyGov can help streamline your municipality's communication and boost citizen engagement, visit https://textmygov.com/contact/#req-demo and request a demo today.